Enabling Proactive Support

Proactive Support is a collection of workflows that allow you to fix common configuration issues. When you enable this option, a setup script creates and configures the user group that is used to send out alerts for the workflows.


  1. On the CommCell Console ribbon, click Control Panel.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the Advanced tab, select Proactive Support.

    A message appears that instructs you to install Proactive Support workflows from Software Store.

  4. Click OK.
  5. Click OK to close the Cloud Metrics Reporting dialog box.

What To Do Next