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Event Report

Table of Contents

About this Report

The Event Report displays a list of events that includes the severity of each event, the time at which the event occurred, the computer on which the event occurred, and a description of the event.

For security reasons, this report is available only to CommCell Administrators. Your CommCell user account must be a member of the Master user group and have a CommCell-level association to view this report.

When to use this Report

You can use the Event Report to review information regarding events and jobs that run on the CommCell. This report is useful if you need to see:

  • Events that occurred during a specific time period.
  • Events based on a specific Job ID or severity.

What this Report Contains

This report presents the data in the following sections:

Sections Description
Events This table provides information about events that occurred on a particular computer at a specified time. Information displayed in the table includes:
  • The Severity of the event.
  • The Event and Job ID.
  • A description of the event.

How to Generate the Report

You can generate the default version of any CommCell Report on demand in the CommCell Console.

Before You Begin

  • Your CommCell user account requires a role with the Report Management permission.
  • To view report data for an entity, your CommCell user account must have an association with that entity.

    For more information on users, permissions, and associations, see User Administration and Security - Overview.

Procedure

  1. On the CommCell Console ribbon, select the Reports tab, and then click Other Reports > CommServe Event.
  2. In the Report Selection dialog box, select any of the available options.
  3. Click Run.

    The report appears in your default Web browser.

Scheduling the Report

  1. In the CommCell Console, select the Reports tab, and then on the ribbon, click the button for the report that you want to schedule.

    The Report Selection dialog box appears.

  2. Configure the report as needed.
  3. In the Report Selection dialog box, click Schedule.
  4. On the Schedule Pattern tab, in the Schedule Name box, enter a name for the schedule.
  5. Select the interval at which you want the report to run: One Time, Daily, Weekly, Monthly, or Yearly.
  6. In the Start Time box, type the time of day when you want the report generation to begin.
  7. Under Repeat, specify the exact times and days that you want the report to run.
  8. Click Ok.

Customizations That You Can Perform With This Report

You can further customize the report by using the tabs that are available in the Report Selection dialog box. The following table describes the available report options for this report.

Options Description
General You can select the types of events, the amount of detail, and which severity levels to include in the report.
  • Include all jobs or a specific job type in the report.
  • Arrange the report information by job ID or event ID.
  • Include or exclude a description of each event in the report.
  • Display one, some, or all types of events, including Information, Minor, Major, and Critical.
Time Range You can choose to include events from a specific time range in the report.
  • Choose a number of days or hours from the list. The report information ends at the time that you generate the report.
  • Select a time zone, and then enter a range of time from a specific date and time to another specific date and time.
  • Set the report to start at the first event that occurred in the CommCell, or enter a specific date and time in the Events On section.
  • Set the report to end at the last event that occurs in the CommCell before you run the report, or enter a specific date and time in the Events On section.
Output

You can set the report output to appear in one of several  formats and save it to a variety of locations. Set any of the following options:

  • Generate the report in HTML, Text separated by commas or tabs, or PDF.

  • Enter a location to save the report in that location:

    • On your local computer
    • On a shared network drive
    • An FTP Location. Click Settings to specify an FTP location that is different than the default.
  • Choose a language from the Choose Locale list to set the report to appear in that language.

  • Enter a custom name for the report.

  • Select Date and Time, and then select a format from the list to set the format in which the date and time appears in the report

Additional Options

The following table describes additional operations that you can perform with the reports feature:

Option Description Related topics
Saving the Report Output

You can save the report output to a specified location.

  1. In the CommCell Console, select the Reports tab, and then on the ribbon, click the button for the report that you want to save.

    The Report Selection dialog box appears.

  2. Configure the report as needed.
  3. Select the Output tab, and then from the Output Format section, select a file format.
  4. Select Output To, and then enter the location to which you want to save the report.
    • To save the report to your local computer, select Use Local Drive On, and then in the Report Copy Location box, enter a location.
    • To save the report to a shared network drive, select Use Network Share, and then in the Report Copy Location box, enter a location.
    • To upload the report to an FTP site, select FTP Upload, and then click Settings to enter the FTP location and your credentials.

      You can use the default FTP location configured for the CommCell, or you can enter a different FTP location and credentials.

  5. From the Choose Locale list, select the language in which you want the report to appear.
  6. At the bottom of the Report Selection dialog box, click Run.

    The report opens in the file format that you specified and a copy of the report is saved to the location that you entered.

 
Saving a Report as a Template

You can save the report settings as a template in the CommCell Console, and then run the report at any time.

  1. In the CommCell Console, select the Reports tab, and then on the ribbon, click the button for the report that you want to make into a template.

    The Report Selection dialog box appears.

  2. Configure the report as needed.
  3. At the bottom of the Report Selection dialog box, click Save As.

    The Save As dialog box appears.

  4. Select Save a Report, and then enter a name for the template in the box.
  5. Click OK.

    The report template appears in the CommCell Browser under Reports > My Reports.

 
Generating a Report from a Template

You can generate a report from a template at any time.

  1. From the CommCell Browser, expand Reports > My Reports, and then click General.

    The General tab appears in the CommCell Console.

  2. In the General tab, right-click the name of the report that you want to generate, and then select Run Immediately.

    The report opens in the format that is specified in the template.

 
Modifying a Report Template
  1. In the CommCell Browser, go to Reports | My Reports | General.

    The General tab appears in the CommCell Console.

  2. In the General tab, right-click the name of the report that you want to change, and then select Edit.

    The Saved Reports dialog box appears.

  3. Select the Report Details tab, and then make changes on any of the available tabs.
  4. Click OK to save your settings.
 
Cloning a Report Template
  1. In the CommCell Browser, go to Reports | My Reports | General.

    The General tab appears in the CommCell Console.

  2. In the General tab, right-click the name of the report that you want to clone, and then select Edit.

    The Saved Reports dialog box appears.

  3. Select the Job Initiation tab, and then select Saved Report.
  4. Select Clone this report as, and then enter a name in the box.
  5. Click OK.

    The cloned report appears in the General tab.

 
Deleting a Report Template
  1. In the CommCell Browser, go to Reports | My Reports | General.

    The General tab appears in the CommCell Console.

  2. In the General tab, right-click the name of the report that you want to delete, and then select Delete.

    A message appears that asks if you are sure that you want to delete the selected Report Template.

  3. Click Yes.

    The report is removed from the General tab.

 
Setting a Report Alert This option allows users or user groups to get an automatic notification when a report is created. Follow the steps given below to set up the criteria to raise notifications/alerts:
  1. In the CommCell Console, select the Reports tab, and then on the ribbon, click the button for the report that you want to set alerts for.

    The Report Selection dialog box appears.

  2. Configure the report as needed
  3. At the bottom of the Report Selection dialog box, click Schedule.

    The Schedule Details dialog box appears.

  4. Configure the schedule as needed.
  5. Select the Notification tab, and then click Add Alert.
  6. From the Add Alert Wizard dialog box, select the types of notifications that you want to send, and then click Next.
  7. Add recipients to the selected list.
    • To add a recipient that is a user in the CommCell, from the Available list, select a user, and then click Add.
    • To add a recipient that is not a user in the CommCell, in the Email to Recipients box, type an e-mail address.
  8. Click Next, and then click Finish.
  9. Click OK.
Refer to Alerts.
Saving a Report as a Script

The Command Line Interface allows you to generate reports from the command line. The commands can be executed from the command line or can be integrated into scripts. You can generate command line scripts for specific operations in the CommCell Console by using the Save As Script option.

To create an XML script that generates a report:

  1. From the CommCell Browser, expand Reports > My Reports, and then click General.

    The General tab appears in the CommCell Console.

  2. In the General tab, right-click the name of the report that you want to save as a script, and then select Edit.

    The Saved Reports dialog box appears.

  3. Select the Job Initiation tab, and then click Save As Script

    The Save As Script dialog box appears.

  4. Enter the appropriate settings to generate a script file.
    1. From the Client list, select the name of the client where you want to save the script.
    2. In the Path box, enter the file path where you want to save the script, and then enter a name for the script file at the end of the path.

      Ensure that the name of the file contains the .xml extension

    3. Click OK to create the script.

      A message appears that says that the script saved successfully

    4. Click OK.

    The Save As Script and the Saved Reports dialog boxes close.

Refer to Command Line Interface.