Disabling Remote Troubleshooting

The Remote Troubleshooting feature is enabled by default. If you want to disable remote troubleshooting, you can configure the setting in the Control Panel.


The Remote Troubleshooting settings allow our Enterprise Support Team to help you troubleshoot problems with your SnapProtect software. However, you can disable Remote Troubleshooting, if you prefer.

  1. On the CommCell Console ribbon, click Home > Control Panel.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, clear the Allow Remote Troubleshooting check box.
  4. Click OK.