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Limiting the Data Download Size for the Web Console

You can define the total size limit for files that can be downloaded from the Web Console using the synchronous recall download mechanism or the asynchronous restore process.

During a recall download mechanism, the Web Console waits until the restore is complete and then initiates the file download.  For an asynchronous restore process, the  Web Console tracks the restore status in the background and then starts the download after the restore operation is complete. While recall download is faster and best suited for emails and smaller files, asynchronous restore process is suitable for downloading large files that might take a long time to restore.

Procedure

Setting the Download Size Limit

By default, the maximum size limit for data that can be downloaded from the Web Console using the asynchronous restore process is 1 GB.

During a download operation, if the total size of the selected files and folders is greater than the download size limit, the following error message is displayed on the Web Console.

Download size is too large. Please use the restore option instead.

To change the recall download size limit, complete the following steps:

  1. On the CommServe computer, add the WebconsoleDownloadSizeLimitMB additional setting with the value in megabytes:
    Property Value
    Name WebconsoleDownloadSizeLimitMB
    Category GxglobalParam
    Type Integer
    Value Type the download size limit in megabytes. For example, to set download size limit to 2 GB, set the value to 2048.

    For instructions on adding the additional setting from the CommCell Console, see Add or Modify an Additional Setting.

  2. Restart the IIS service on the Web Server computer and the Tomcat service on the Web Console computer.

Setting the Recall Download Size Limit

By default, the recall download size limit is 100MB, so data larger than 100 MB will be downloaded using the asynchronous restore process rather than recall.

To change the recall download size limit, complete the following steps:

  1. On the CommServe computer, add the WebconsoleRecallDownloadSizeLimitMB additional setting with the value in megabytes:
    Property Value
    Name WebconsoleRecallDownloadSizeLimitMB
    Category GxglobalParam
    Type Integer
    Value Type the download size limit in megabytes (MB). For example, 500.

    Make sure the value is lesser than the size limit defined for WebconsoleDownloadSizeLimitMB.

    For instructions on adding the additional setting from the CommCell Console, see Add or Modify an Additional Setting.

  2. Restart the Tomcat services on the Web Console computer.