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Prerequisites for Service Pack Installations Using the CommCell Console

Before you perform a remote installation, make sure to address the following prerequisites and requirements.

  • Download the Software

    Use the CommCell Console to download the SnapProtect software from the latest service pack version (or from any other version available in the SnapProtect FTP site). The software includes the required service pack updates.

    For instructions, see Downloading Software Using the CommCell Console.

    Notes:

    • If the service pack version that you want to download is already installed on the CommServe computer, no action is required. When you perform a remote installation, the software is downloaded automatically in the following scenarios:
      • The software version in the CommServe cache directory is lower than the version installed on the CommServe computer.
      • There is no software in the CommServe cache directory.
    • If you want to install updates for Version 10 clients and the CommServe computer does not have Internet connectivity, see Copying Version 10 Updates to a Version 11 CommServe Cache.
  • Verify User Permissions

    To perform remote installations, you must be a CommCell user with the right set of permissions, as follows:

    • To install on the CommServe computer, you must be a user with Administrative Management permissions at the CommCell level.
    • To install on any other client in the CommCell environment, you must be a CommCell user with Install Package/Update permissions on the client where you want to install the service pack.

    For information on assigning user permissions, see Associating Entities and Roles to a User.

  • Review Space Requirements for Client Computers

    The space required to install a service pack is calculated as follows: space required for service pack files + space required for hotfixes.

    The following tables display the approximate disk space required to install a service pack for agents on Windows and UNIX client computers.

    Note: If the installation files are already present in the client, the disk space required to install a service pack will be lower than the space values provided in the tables.

    Space requirement for Windows Clients

    Package Space Requirement
    File System Core (Laptop package) 600 MB
    File System Agent 1500 MB
    MediaAgent 1620 MB
    Other Agents 1860 MB

    Space requirement for UNIX Clients

    Package Space Requirement
    File System Core (Laptop package) 600 MB
    File System Agent 1260 MB
    MediaAgent 1500 MB
    Other Agents 1860 MB