Configuring Automatic Service Pack Installations

By default, the System Created Install Software schedule installs service pack updates and hotfixes on all of your clients once a week.

If you do not want to install the service pack on all of your clients at the same time, you can disable the system created schedule and set up your own schedules. For example, you could set up a schedule that updates the CommServe computer along with important MediaAgents and clients, and another schedule for the remaining clients.

A new service pack is released every 90 days. To keep your CommCell environment up to date, we recommend that the automatic service pack installations run every three or four months.

Before You Begin

  • Review general guidelines that you must consider when a service pack is installed in your CommCell environment. For more information, see Plan the Service Pack Installation.
  • Schedule the software download.

    When you set up a schedule to install the latest service pack version of the SnapProtect software, you must also set up a schedule to download the software. Make sure that the software download is scheduled at an earlier time than the installation schedule.

    For instructions, see Downloading Software Using the CommCell Console.


  1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove SoftwareInstall Service Pack and Hotfixes.
  2. In the Install Service Pack and Hotfixes Options dialog box, select the client computers that you want to update:
    • If you want to update specific clients, expand Client Computers and select the clients to be updated.

      For example, if you want to update the CommServe computer, select the check box for the CommServe computer.

    • If you want to update all clients, select the Client Computers check box. Note that the CommServe computer and all MediaAgents are also selected.
    • If you want to update clients that are part of a client group, expand Client Computer Groups and select the client group to be updated.

      For example, if you want to update all MediaAgents, select the Media Agents check box.

  3. Determine whether you need to select some of the installation options provided in the dialog box. For information about the options, see Install Update Options (General).

    For example, if one or more clients have an existing critical hotfix installed, you must select the Automatically Uninstall Conflicting Hotfix or Diagnostic Update check box.

  4. On the Job Initiation tab, click Schedule and then click Configure.
  5. In the Schedule Details dialog box, complete the following steps:
    1. In the Schedule Name box, enter a name for the schedule. For example, Automatic Updates.
    2. On the left pane of the dialog box, click Monthly, and then configure your schedule details. For example, if you want to run the installation every 4 months on the 20th day, do the following:
      • In the On Day box, type 20.
      • In the Every n Months box, under the Repeat area, type 4.
    3. Click OK to close the Schedule Details dialog box.
  6. In the Install Service Pack and Hotfixes Options dialog box, click OK.

    The service pack installation will run at the time that you scheduled.

What to Do Next

  • If the CommServe computer is in a cluster environment, you must remember to install the service pack manually on all the passive nodes of the cluster as follows:
    1. Configure the CommServe cache directory as a network share and create a shortcut to the directory on each passive node. This step is called mapping a network folder.
    2. For every passive node, complete the following steps:
      1. Log on to the passive node.
      2. Go to CommServe_Cache_Directory\CVMedia\11.0.0\Windows.
      3. Run Setup.exe to install the service pack.
  • If you are a user with administrative rights in the CommCell environment, then you can generate a report that summarizes all the installation jobs that ran in the CommCell Console.
    1. From the CommCell Console ribbon, click the Reports tab and then click Summary.
    2. In the Report Selection dialog box, on the General tab, click Administrative Jobs > Install/Upgrade/Remove/Repair Software, and then click Run.

      For more information on the report, see Administrative Job Summary Report.

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