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Installing a Hotfix Manually

Hotfixes are installed along with the service pack. If the service pack is already installed, and hotfixes are made available after the service pack release, you can download and install the hotfixes manually.

SnapProtect provides all critical hotfixes in a single update package.

Before You Begin

Download the hotfixes from the Cloud Services website as follows:

  1. Go to the Download Center page on the Cloud Services Web site.
  2. On the left side of the page, under the Category filter, click v11 Hotfix.
  3. Click the Download button next to the hotfix that you need.

    If you want to download all the critical hotfixes, download the update package. The package name is in the following format: SPn Critical Hotfix Pack (date). For example, SP5 Critical Hotfix Pack (08Dec).

Procedure

Choose whether you want to install the hotfix on a specific client or on multiple clients.

Expand All

On a Client

You can install the hotfix, or update package, manually on a client. Follow the procedure for the operating system of the client.

On Windows

  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
  2. Go to the location where the hotfix was saved. The hotfix, or update package, is an executable file.
  3. Extract the hotfix pack and run the InstallUpdates.exe  file and follow the installation prompts.

    After the installation, SnapProtect services are restarted.

On UNIX

  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
  2. Open the command prompt and go to the location where the hotfix was saved. The hotfix, or update package, is a TAR file.
  3. Extract the hotfix contents using the "GNU" TAR utility.
  4. If you downloaded the update package, run the following command. If you downloaded an specific hotfix, go to the cd_update folder, and then run the command.

    ./InstallUpdates

    After the installation, SnapProtect services are restarted.

On Multiple Clients

You can install the hotfix on multiple clients by using the CommCell Console.

  1. If you downloaded the update package which includes all critical hotfixes, copy the package to the CommServe cache as follows:
    1. Extract the package contents to a folder.

      After the extraction, the hotfixes are located in the following location:

      • For a Windows update package: Extracted_Folder\Windows_OS\Updates, where Windows_OS can be Windows (for 32-bit) or Windowsx64.
      • For a UNIX or Linux update package: Extracted_Folder\Updates.
    2. Copy all the hotfixes to the appropriate folder in the CommServe cache location:
      • For Windows 32-bit: Software_Installation_Directory\SoftwareCache\CVMedia\11.0.0\Windows\BinaryPayload32\LooseUpdates\Updates.
      • For Windows 64-bit: Software_Installation_Directory\SoftwareCache\CVMedia\11.0.0\Windows\BinaryPayload\LooseUpdates\Updates.
      • For UNIX, Linux, and Macintosh, copy the hotfixes to the appropriate operating system directory: Software_Installation_Directory\SoftwareCache\CVMedia\11.0.0\Unix.

        For example, for Linux x64, copy the hotfixes to Software_Installation_Directory\SoftwareCache\CVMedia\11.0.0\Unix\linux-x8664\LooseUpdates\Updates.

    3. Commit the CommServe cache to notify the CommServe database about the hotfixes that you copied.

      For instructions, see Committing the CommServe Cache.

  2. If you downloaded an individual hotfix, copy the hotfix to the CommServe cache as follows:
    1. From the CommCell Console ribbon, click the Tools tab and then click Add/Remove Software > Copy Software.
    2. In the Copy Software Options dialog box, complete the following steps:
      1. In the Copy Software From Location box, specify the path to the directory where you downloaded the hotfix.

        Note: If the hotfix is in a network share, use the Impersonate User option to specify a user account with sufficient permissions to access the share.

      2. Click OK.

      You can track the copy operation from the Job Controller window.

  3. Install the hotfix.
    1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove SoftwareInstall Service Pack and Hotfixes.
    2. In the Install Service Pack and Hotfixes Options dialog box, expand Client Computers and select the clients where you want to install the hotfix.
    3. Click OK.

      You can track the progress of the job from the Job Controller window.