Installing the Service Pack Locally on Windows Computers Using the Installation Package

You can install the service pack on the CommServe computer, MediaAgents, and client computers by using the installation package that was created from the Download Manager application.

Before You Begin

  • Review general guidelines to prepare your environment for the installation as described in Plan the Service Pack Installation.
  • Obtain the latest service pack version of the Download Manager application and use it to download the SnapProtect software. For instructions, see Downloading Software for Windows Computers.

    The installation package that is created during the download includes the required service pack updates. Make sure to download the software that you want to update, such as agents, tools, and so on.


  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box and proceed to the next page.
  4. On the Choose the Installation Type page, click Select packages to install on this computer and proceed to the next page.
  5. On the Install Option page, click Install Service Pack and proceed to the next page.
  6. On the Service Pack Upgrade Confirmation page, proceed to the next page to confirm the service pack installation.

    The service pack installation starts.

  7. On the completion page, click Finish.

What to Do Next

  • Verify the update status of the client where you installed the service pack. For instructions, see Viewing the Service Pack Details for One or More Clients.
  • If you installed the service pack on the CommServe computer, review the following postinstallation considerations:
    • If the CommServe computer is in a cluster environment, you must install the service pack on all the passive nodes of the cluster. Make sure that the installation package is accessible by the passive nodes. Note that the passive nodes will reflect the new service pack version when the next failover operation occurs.
    • In the Job Controller window of the CommCell Console, you might see some jobs in the pending state. No action is required because the jobs will be automatically resumed.

Related Tasks

Managing Service Packs