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Installing the Service Pack Remotely Using the CommCell Console

You can install the service pack on the CommServe, MediaAgents, and client computers by using the CommCell Console.

If you choose to install the service pack on the CommServe computer and on other computers in your CommCell environment, the CommCell Console installs the service pack on the CommServe computer first, and then on the MediaAgents and the clients that you selected.

Note: Clients from older SnapProtect versions are also updated with their respective service pack version, except for Version 9 clients. If you have V9 clients, you must install V9 service pack and updates locally on the clients.

Before You Begin

Procedure

  1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove SoftwareInstall Service Pack and Hotfixes.
  2. In the Install Service Pack and Hotfixes Options dialog box, select the client computers that you want to update:
    • If you want to update specific clients, expand Client Computers and select the clients to be updated.

      For example, if you want to update the CommServe computer, select the check box for the CommServe computer.

    • If you want to update all clients, select the Client Computers check box. Note that the CommServe computer and all MediaAgents are also selected.
    • If you want to update clients that are part of a client group, expand Client Computer Groups and select the client group to be updated.

      For example, if you want to update all MediaAgents, select the Media Agents check box.

  3. Determine whether you need to select some of the installation options provided in the dialog box. For information about the options, see Install Update Options (General).

    For example, if one or more clients have an existing critical hotfix installed, you must select the Automatically Uninstall Conflicting Hotfix or Diagnostic Update check box.

  4. Choose whether you want to run the installation or to save it as a script:
    • To run the installation immediately, click OK.

      You can track the installation as follows:

      • If you install the service pack on the CommServe computer, you can track the installation progress in the notification area located in the taskbar. During the installation, the CommCell Console is closed and the services are stopped.
      • If you install the service pack on MediaAgents and clients, you can track the installation progress from the Job Controller window.

        Tip: If the installation job fails or finishes with errors, refer to the Troubleshooting page.

    • To save the installation as a script, complete the following steps:
      1. Click Save as Script.
      2. In the Save as Script dialog box, from the Client list, select the client computer where you want to save the script.

        The client computer must be able to establish connections with the clients that you want to install the service pack on.

      3. In the File Path box, specify the location where you want to save the script.
      4. If the user who is logged onto the CommCell Console does not have sufficient privileges to perform the Save as Script operation, click Use a different user account and enter the name and password of a user account with sufficient privileges.
      5. Click OK.

        The script is saved as an .xml file and a .bat file on the client you selected. If a file with the same name exists in the specified location, the .xml file is created with a timestamp. The .bat file overwrites any existing .bat file.

        To run the script from the command-line interface, see Running the Remote Service Pack Installation Script from the Command Line.

What to Do Next

  • To verify the status of the clients where you installed the service pack, access the installation job details as follows:
    1. From the CommCell Browser, right-click the CommServe node and then click View > Admin Job History.
    2. In the Admin Job History Filter dialog box, click OK.
    3. In the Admin Job History window, double-click the latest Install Updates job.
    4. In the Admin Job History Details for Job: nnnn dialog box, click the Client Status tab to review the installation results.
  • If you installed the service pack on the CommServe computer, review the following postinstallation considerations:
    • If the CommServe computer is in a cluster environment, you must install the service pack on all the passive nodes of the cluster as follows:
      1. Configure the CommServe cache directory as a network share and create a shortcut to the directory on each passive node. This step is called mapping a network folder.
      2. For every passive node, complete the following steps:
        1. Log on to the passive node.
        2. Go to CommServe_Cache_Directory\CVMedia\11.0.0\Windows.
        3. Run Setup.exe to install the service pack.

      Note: The passive nodes will reflect the new service pack version when the next failover operation occurs.

    • In the Job Controller window of the CommCell Console, you might see some jobs in the pending state. No action is required because the jobs will be automatically resumed.

Related Tasks

Managing Service Packs